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Communities > Diagnostic & Analysis System > MaxiSys > dataloging
dataloging

2028 Views 4 Replies Latest reply: 2014-08-21 22:32:43


  •   Level 5   
    (223) points
    JB
    2014-08-08 22:45:00

    Why is it that I can send datalogs most of the time but sometimes it will say failed to send. I dont know if I am doing something wrong or something wrong with the file itself. I had sent three in one day but the fourth would not send  
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2014-08-13 05:06:34 (Reply to:JB)

    Hello.

    Now the latest system version is V1.02.06 & V1.22. If the system version on your Maxisys is not the latest one, please update it first.

    PS: The Data Logging server itself is quite busy, if the network status between the device and the server is not good, it is easy to fail to upload.

    So it is recommended to upload the file during the idle time rather than the peak periods.

    Reply

  •   Level 5   
    (223) points
    JB
    2014-08-14 08:41:40 (Reply to:Autel Support)
    Tool is up to date with latest version. I have tried at all times of day and night. What
    else should I try? Should I just send the vehicle info and problem via the complaint
    section?
    Reply

  •   Level 2   
    (35) points
    chris

    2014-08-15 06:47:45

    Good luck I have yet to get mine to send any. I update mine weekly . Sent 3 emails 2 complaints and still no response from autel support .
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2014-08-21 22:32:43 (Reply to:JB)

    Hello.
    We just release a newer system version V1.23 which optimizes datalog feature. Please upgrade the system and see if you can upload the datalogs.  
    Reply
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